Refund policy

Returns

You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be unworn and unwashed, with its tags still attached, in its original packaging, and in the same condition you received it.

To start a return, email zephyron06@gmail.com with your order number and the item you want to send back. We reply within one business day. Once we approve the return we will email you the return address and instructions. Please do not post anything back before you have that email, as we cannot accept parcels we were not expecting.

Where returns go

Lumynest is based in Singapore and our orders are shipped by manufacturing partners overseas. Returns therefore go to our fulfilment partner rather than to a Singapore address, and the exact address depends on the item. We confirm it in writing when we approve your return.

This means a return is an international parcel. Where the cost of returning an item would be out of proportion to its value, we will tell you so and refund you without requiring the item back. We would rather do that than have you spend more on postage than the piece is worth.

Who pays return postage

If the item is faulty, damaged, or not what you ordered, we cover the return postage and either replace the item or refund you in full, including any original shipping paid.

If you changed your mind or ordered the wrong size, the return postage is yours to pay. We will give you an estimate of that cost before you post anything, so you can decide. We recommend a tracked service, because we can only refund items that reach us.

Exchanges

If the size is wrong, tell us which size you would rather have when you request the return. Where we can, we will exchange it directly rather than making you reorder. If the size you want is unavailable, we refund you instead.

Sizing is the most common reason for returns on our range, so it is worth asking first. Email us your usual size and we will tell you which one to take before you order.

Damaged or incorrect items

Please check your order when it arrives. If anything is damaged, defective, or not the item you ordered, email us within 7 days of delivery with a photograph of the item and the packaging, and we will put it right at our cost.

What we cannot accept

Gift cards cannot be returned. Items returned worn, washed, altered, or without tags cannot be refunded, and we will send them back to you.

Refunds

We will email you once your return has arrived and been inspected, and tell you whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days of that email. Your bank or card issuer may take a few days more to post it to your statement.

There are no restocking fees. We do not deduct anything from an approved refund.

If 15 business days have passed since we told you a refund was approved and you still have not received it, email zephyron06@gmail.com and we will chase it.

United Kingdom and European Union cancellation rights

If your order is delivered in the United Kingdom or the European Union, you have the right to cancel within 14 days of receiving it, for any reason and without giving one. The item must be returned unworn, unwashed, with tags, and in its original packaging. This right is in addition to the 30-day return window above, not instead of it.