Shipping policy

Shipping Policy

Last updated: 7 September 2026

Where we ship

We ship to the United States, United Kingdom, Canada, Australia and New Zealand. Additional destinations may be available at checkout. If your country is not listed at checkout, we do not currently ship there.

Shipping cost

Standard tracked shipping is free on every order, with no minimum spend. Any expedited option, where offered, is priced at checkout before you pay.

Processing time

Orders are processed within 1 to 3 business days of being placed. Orders placed on a weekend or public holiday begin processing on the next business day.

Some items are made to order rather than held in stock. Where that applies it is stated on the product page, and production adds a further 2 to 5 business days before the item ships.

Delivery time

Once dispatched, standard tracked delivery takes 5 to 12 business days. Total time from order to doorstep is therefore typically 6 to 15 business days, and longer for made-to-order items.

These are estimates, not guarantees. Carrier delays, customs inspections, severe weather and peak periods such as late November and December can extend them. We will always tell you if we know an order is running late.

Tracking

Every order ships tracked. You will receive a confirmation email with a tracking link once your parcel is dispatched. Tracking information can take 24 to 72 hours to begin updating.

If your tracking has not moved for more than 10 business days, contact us at hello@lumynest.shop and we will investigate with the carrier.

Split shipments

Orders containing several items may arrive in more than one parcel, at different times, at no extra cost to you. Each parcel is tracked separately and you will receive a tracking link for each.

Customs, duties and import taxes

Prices shown at checkout do not include customs duties or import taxes. Where these apply they are set by the destination country and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount. Refusing to pay them may result in the parcel being returned or destroyed by customs, and we cannot refund orders lost this way.

Incorrect addresses

Please check your delivery address carefully before completing your order. If you notice an error, contact us within 12 hours at hello@lumynest.shop and we will correct it if the order has not yet been dispatched. We cannot redirect a parcel once it has shipped, and we are not able to refund orders returned to us because of an address error.

Lost, delayed or damaged parcels

If tracking shows your parcel as delivered but you have not received it, check with neighbours and your building's post room first, then contact us within 7 days of the delivery date.

If your parcel arrives damaged, photograph the packaging and the item and contact us within 7 days of delivery. We will replace or refund it.

Contact

Questions about a shipment: hello@lumynest.shop. We reply to every message within one business day.