Shipping policy

Shipping Policy
Last updated: 31 October 2026

Where orders ship from
Lumynest is based in Singapore. We are a curated clothing store rather than a manufacturer, and our manufacturing partners overseas ship each order directly to you. This is why tracked delivery takes 9 to 15 business days rather than one or two days, and why customs duties or import taxes may apply depending on your country.

Where we ship
We ship to Australia, New Zealand, the United States, the United Kingdom, Canada and Singapore. These are the only destinations we ship to. If your country is not listed at checkout, we do not currently ship there.

Shipping cost
Standard tracked shipping is free on every order, with no minimum spend.

Processing time
Orders are processed within 1 to 3 business days of being placed. Orders placed on a weekend or public holiday begin processing on the next business day.

Delivery time
Once dispatched, standard tracked delivery takes 9 to 15 business days. Total time from order to doorstep is therefore typically 10 to 18 business days.
These are estimates, not guarantees. Carrier delays, customs inspections, severe weather and peak periods such as late November and December can extend them. We will always tell you if we know an order is running late.

Tracking
Every order ships tracked. You will receive a confirmation email with a tracking link once your parcel is dispatched. Tracking information can take 24 to 72 hours to begin updating.
If your tracking has not moved for more than 10 business days, contact us at zephyron06@gmail.com and we will investigate with the carrier.

Split shipments
Orders containing several items may arrive in more than one parcel, at different times, at no extra cost to you. Each parcel is tracked separately and you will receive a tracking link for each.

Customs, duties and import taxes
Because orders ship internationally, prices shown at checkout do not include customs duties or import taxes. Where these apply they are set by the destination country and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount. Refusing to pay them may result in the parcel being returned or destroyed by customs, and we cannot refund orders lost this way.

Incorrect addresses
Please check your delivery address carefully before completing your order. If you notice an error, contact us within 12 hours at zephyron06@gmail.com and we will correct it if the order has not yet been dispatched. We cannot redirect a parcel once it has shipped, and we are not able to refund orders returned to us because of an address error.

Lost, delayed or damaged parcels
If tracking shows your parcel as delivered but you have not received it, check with neighbours and your building's post room first, then contact us within 7 days of the delivery date.
If your parcel arrives damaged, photograph the packaging and the item and contact us within 7 days of delivery. We will replace or refund it.

Returns
Returns go to our fulfilment partner rather than to a Singapore address, so a return is an international parcel. We confirm the correct address in writing when we approve your return. Full terms, including who pays return postage, are in our Refund Policy.

Contact
Questions about a shipment: zephyron06@gmail.com or +65 9183 4929, Monday to Friday, 10am to 6pm Singapore time.
Lumynest, Blk 637B, Singapore 522637, Singapore. We reply to every message within one business day.