Track Your Order

There are three ways to find out where your order is. The first one works for most people.

1. Check your dispatch email

When your order ships we email you a tracking link. Search your inbox for Lumynest, and check your spam and promotions folders too, as that email lands there more often than it should.

Tracking can take 24 to 72 hours to start updating after you receive the link. A number that shows nothing on day one is normal, not a problem.

2. Look it up in your account

If you ordered with an account, your orders and their tracking numbers are in one place: account.lumynest.shop/orders

3. Paste your number into a universal tracker

If you have a tracking number but aren't sure which carrier has it, paste it into 17TRACK. It recognises most international carriers automatically and will tell you who's carrying your parcel.

Ordered more than one thing?

Orders with several items sometimes ship in separate parcels that arrive on different days, at no extra cost to you. Each one gets its own tracking link, so if one has arrived and another hasn't, that's expected.

Still stuck?

Email hello@lumynest.shop with your order number and we'll chase the carrier ourselves. If tracking hasn't moved in more than 10 business days, please do get in touch, because that's the point at which we open an investigation.