Contact information

Contact us
Lumynest is an online clothing store based in Singapore. We do not operate a shop floor, so email is the fastest way to reach us, and a person answers every message.

Business details
Trading name: Lumynest
Address: Blk 637B, Singapore 522637
Country of operation: Singapore
Email: zephyron06@gmail.com
Phone: +65 9183 4929, Monday to Friday, 10am to 6pm Singapore time
Website: lumynest.shop

How our orders are fulfilled
Lumynest is a curated clothing store rather than a manufacturer. We select the range ourselves and our manufacturing partners overseas ship each order directly to the customer. This is why free tracked delivery takes 9 to 15 business days rather than one or two days, and why customs duties may apply on some destinations.

Response times
We reply to every email within one business day, Monday to Friday, Singapore time. Messages sent at the weekend or on a public holiday are answered on the next business day.

What to email us about
Sizing: tell us your usual size and the dress you are looking at, and we will tell you which size to take. Our range runs small, so this is worth doing before you order.
Order status: include your order number. Every order ships tracked and you receive a link by email when it is dispatched.
Returns and refunds: include your order number and the item. See our Refund Policy for the full process.
A problem with an order: tell us what arrived and send a photograph if something is damaged or incorrect.